Commissionaires of Southern Alberta
Professional Development Programme
Our Clients’ needs define our training programs and all training is provided at no cost. To meet our Client’s needs, Commissionaires offer a six phase professional development program to all employees. This 236 hour program is designed to insert security and business expertise at the appropriate levels so our Commissionaires are ready to meet our Client’s security and business requirements. This approach allows us to provide our Clients with Commissionaires who are deployable across the security service spectrum.
To ensure our Clients’ needs are being addressed satisfactorily our Client Service Managers communicate continually with the client. In turn, our modular professional development system permits us to quickly modify our training programme to meet the exact needs of our Clients. Our in-house experts will also consult with Clients to develop specialized training packages to address unique or specific security concerns.
All training is conducted at the Alberta Security College (ASC), the first training facility to be certified by the Solicitor General to teach the security curriculum as required by the Alberta Security Services and Investigators Act (SSIA).
The ASC has 10 Subject Matter Experts with over 300 years of experience. It has three state-of-the-art classrooms capable of accommodating 60 students at a time. There is also a functioning CCTV/Alarm monitoring station where Commissionaires are taught to assess threats and to respond appropriately.
The ASC is co-located within a commercial facility where Commissionaires learn to conduct internal/external security patrols plus related tasks such as access control, security screening, alarm response, and fire safety. The adjacent 60 vehicle parking lot is used to teach traffic and parking control techniques, emergency vehicle access and crime prevention techniques such as escorting female staff and visitors to their vehicles after hours, vehicle theft or damage and property damage. The ASC training focus is on the continuous protection of life and property, and the security of information.
The Commissionaires’ Six Phase Professional Development Programme consists of the following:
Phase I Basic Security Guard Certification (40 hours)
This is a government mandated requirement to obtain the SSIA security license. While undergoing this training, individuals displaying the performance and personal attributes appropriate for employment with Commissionaires are earmarked for possible recruitment.
Phase II Commissionaires Service Excellence Training (40 hours)
During this phase Commissionaires are taught additional skills through a combination of theory and practical exercises designed to simulate real-life situations. This training is unique in the industry and allows us to provide an elevated level of service to our Clients.
The practical exercises allow our Commissionaires to test their knowledge in a controlled environment under the watchful eyes of the ASC training staff and their future Client Service Managers. In addition to the security related subjects, Commissionaires are taught to use persuasion and non-violent means when dealing with difficult people. They also practice observation techniques and generate reports comparable to professional law enforcement standards. Commissionaires participate in exercises in crime prevention techniques to develop the skills and flexibility necessary to quickly assimilate random pieces of information and respond accordingly.
This approach ensures Commissionaires will act appropriately with minimal supervision and direction and will not be a cause of liability to our Clients.
We know that First Impressions Count! So, during this phase we place focused emphasis on Service Excellence because our Commissionaires are the de facto representatives of our Clients. To ensure our Clients receive the best possible service, Commissionaires are monitored by their future Client Service Managers throughout their training period. They are judged on tact, professionalism, integrity, leadership, initiative, aptitude, attitude, decisiveness and self-discipline.
Phase III On-Site Training
At the job site, Commissionaires must complete mandatory On-the-Job training, certifiable by the Site Supervisor and confirmed by our Quality Assurance Teams. They must also complete a series of exams to ensure the retention of their earlier training. The results of this continuing training are relayed to the ASC where adjustments are made to ensure the training program suits our Client’s needs.
Additionally, during this period Commissionaires are strongly encouraged to undertake certifiable online security related courses and to study selected safety and security topics. This, too, is monitored by the Site Supervisors and Client Service Managers.
Phase IV Commissionaires Advanced Service Excellence Training (36 hours)
After serving one year at their assigned job site those Commissionaires who continuously exceed our Client’s expectations and meet the Phase III requirements return to the ASC for additional training. Here they undergo additional theoretical and practical professional development in business, public relations, service excellence, job site supervisory skills, on-site emergency response leadership, job site security management and administration.
Phase V Commissionaires Supervisor Course Level I (40 hours)
Those Commissionaires who have proven leadership and management skills are chosen to undergo another 40 hours of training where they formally refine their critical business skills, their supervisory skills, emergency response management and prepare for greater levels of responsibility.
Commissionaires Supervisors Course Level II (80 hours)
This course is held once a year in Western Canada where selected Commissionaires from across Canada are trained in senior management and leadership skills. Graduates of this training move into key leadership positions, bringing years of experience in both security and business.
A brief overview of the training we provide includes:
- Customer Care Service Excellence
- Duties, responsibilities, access control and patrol procedures
- Public relations and Non Violent Conflict Resolution
- Legal authority and Police Relations
- Alarm and protection systems
- Traffic movement
- Report writing, note taking, evidence and crime-scene sketching
- Fire safety
- Explosive devices, bomb threats, suspicious packages
- Labour dispute security
- Use of force principles and guidelines
- Effective communications
- First aid and CPR training
- Crime Prevention through Environmental Design (CPTED)
- Active Assailant
- Loss Prevention
- Predictive Profiling
- Threat/Risk Identification and Mitigation
- Disaster Response Management
- Mass Casualty Incident Response
- Management and Business Continuity Planning
- Hostage Incident Response
- First Aid and Trauma Triage
- Pressure Point Control Tactics
- Active assailant prevention and response
- Aviation security
- Medical facilities security
- Education facilities security
- VIP Movement Facilitation